General conditions
How refunds are evaluated
Nexcorum provides digital automation services under subscription. Refund requests are evaluated individually and may be subject to verification of usage, payments, abuse, fraud, technical errors, legal obligations, and external provider policies.
- Digital subscriptions
- Access to Nexcorum is provided through digital plans. By subscribing to a plan, the user obtains access to available features, integrations, and capabilities during the subscribed period.
- Cancellation
- The user may cancel their subscription through the available mechanisms. Cancellation prevents future renewals but may not automatically generate a refund for an already paid period.
- Case-by-case review
- Requests are reviewed considering purchase date, service usage, verifiable failures, specific circumstances, applicable regulations, and payment provider policies.
- Payment provider
- Payments may be processed by external providers such as Paddle or others. Refund processing times may depend on such providers, banks, cards, or payment networks.
Reviewable cases
When a refund may be evaluated
Nexcorum may evaluate refund requests when there are reasonable grounds, sufficient documentation, or circumstances that justify review under applicable law.
- 1Duplicate charges, billing errors, or duly verified unrecognized charges.
- 2Serious technical problems attributable to Nexcorum that materially prevent use of the service and cannot be resolved within a reasonable period.
- 3Requests submitted within the periods recognized by applicable Ecuadorian law for consumers, where applicable.
- 4Cancellations properly completed before renewal where an improper charge still occurred.
- 5Other exceptional cases expressly approved by Nexcorum after reviewing the request.
Limitations
Cases that normally do not generate a refund
Unless required by applicable law or expressly approved by Nexcorum, certain cases will normally not result in a refund.
- Partial or full use of the service during the subscribed period.
- Lack of account usage, forgetting to cancel, change of mind, or no longer needing the service.
- Issues caused by incorrect user configurations, external accounts, third-party providers, revoked permissions, or misconfigured integrations.
- Breach of the Terms and Conditions, abuse, fraud, spam, illegal activity, or unauthorized use of the platform.
Process
How to request a review
To request a refund, the user must contact Nexcorum and provide their account email, subscribed plan, payment date, reason for the request, and any relevant evidence. Nexcorum may request additional information before issuing a response.
Refunds are not automatic unless required by applicable law. Each request will be reviewed considering the subscribed plan, payment date, service usage, payment provider, circumstances of the case, and applicable Ecuadorian regulations.
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Payment inquiries
If you have questions about payments, renewal, cancellation, billing, or refunds, you may contact support. Responses will be provided through reasonable means and may depend on the available information.